Service Notices

Uptime Monitoring Transition — October 21, 2025

We’ve completed our move from Pingdom to Instatus for system status updates.

This transition makes it easier for us to communicate about incidents, maintenance, and uptime in real time.

🔗 New Status Page: status.bugsplat.com

📈 Historical Uptime Reports: ping.bugsplat.com

All future status updates will appear on our new Instatus page.

October 20th, 2025 – AWS us-east-1 Health Event

Intermittent slowdowns and errors due to AWS outage; backlog processing on recovery.

• (7:30 AM MST) Noted elevated error rates and latency tied to AWS us-east-1 event

• (3:30 PM MST) Systems stable; crash report processing resumed and backlog clearing

  • Processing times normalized as queues drain

  • Queued crashes retained and processed

  • Monitoring and alerts validated throughout the incident

Contact [email protected] with questions or concerns

July 18th, 2025 – Amazon RDS Upgrade Incident

Unexpected downtime due to failed RDS upgrade (4:00–6:00 AM EST)

• Crash reporting and dashboard access may have been impacted

• Issue fully resolved by 6:00 AM EST

• Reviewing upgrade and monitoring procedures to prevent recurrence

• BugSplat team responded and resolved promptly

• Contact [email protected] with questions

December 12th, 2024 - AWS Cognito Incident

Login issues occurred in US-EAST-1 region (6:30–8:30 PM MST)

• Symbol uploads were briefly affected

• Crash reporting continued normally

• AWS reports recovery

• BugSplat team monitored situation closely

• Contact [email protected] with questions

July 17th, 2024 - Slack Integration Update

BugSplat Slack application's OAuth token refresh

• Reauthorization needed for Slack notification integration users

• Contact [email protected] for assistance

Infrastructure Updates

October 4th, 2024

• Increased default crash post size limit from 20 MB to 50 MB

August 4th, 2023 - Authentication System Migration

System-wide password reset implementation

• All BugSplat users required to reset account passwords

• Reset links sent via email

• Google and GitHub authentication users unaffected

• New password reset process implemented

SendPdbs Major Update (May 17th, 2023)

• Removed size limitation on symbol stores

• Made symbols available to any crash report in database

• Simplified version number coordination

• Improved large symbol store handling

April 11th, 2023 - TLS Protocol Update

Security protocol deprecation

• Discontinued support for TLS 1.0 and TLS 1.1 protocols

• Required upgrade of SendPdbs utility to latest version

January 1st, 2023 - SendPdbs Security Update

Version compatibility deadline

• All SendPdbs versions prior to v2.3.0.0 ceased functioning

• Required upgrade to support TLS 1.2

• Symbol upload functionality affected for outdated versions

• New version available on downloads page

Not seeing what you're looking for? You can browse archived changelogs from 2022-2015 here.